The behavioural scientist has advised tech companies on how to get people hooked now hes telling us how to break the habit Follow Eyals guide to avoiding digital distraction

I am 10 minutes late for my interview with behavioural scientist Nir Eyal, and run into the Manhattan cafe where were meeting, a dishevelled and apologetic mess. Being late is never ideal, but its particularly embarrassing because Im meeting Eyal to discuss his new book, Indistractable: How To Control Your Attention And Choose Your Life, a guide to staying focused in an age of constant distraction. The hope is that he will teach me, a chronic procrastinator, how to stop wasting my life scrolling through my phone, and finally write that novel. Or, at the very least, be on time for appointments.

Dressed in Tech Dad chic a crisp button-down shirt and jeans Eyal already has coffee and looks busy when I burst in. He dropped his daughter off at science camp this morning, he explains, which is why he picked this spot; he hopes it wasnt inconvenient. And I shouldnt worry about being late: Maybe you can use it in your article, as your introduction. Obviously, I will have time to think of a better introduction, but I thank him anyway.

Until recently, Eyal was what MIT Technology Review called Silicon Valleys most visible advocate of habit-forming technology. His first book, Hooked: How To Build Habit Forming Products (2013), became a must-read in advertising and tech circles. Eyal has spent the years since helping companies from small workout apps such as Fitbod, to Microsoft and PayPal manipulate user behaviour. The hook model he developed advocates building a mind monopoly by associating a product with internal emotional triggers, such as loneliness or a fear of missing out. The developers goal is that people are triggered to use the product with little conscious thought. Now that were all addicted to our devices, he is bringing out a book that will help us get unhooked.

Eyal gets a little defensive when I offer up this analysis. Hooked, he stresses, was about building positive habits; it urged companies to improve peoples lives. He even developed what he called a manipulation matrix, a flow-chart that would let companies see if they were using the Hooked model in an ethical way. Further, he says, we need to stop using the word addicted when it comes to technology because most of us arent addicted at all; were just guilty of overuse. Addiction, in peoples minds, means mind control, he says. When you tell yourself, this is addicting me, this is hijacking my brain you slough off responsibility. Its called learned helplessness. Theres a lot of scare-mongering around technology at the moment, he adds, particularly from people who want to sell clicks and thrive on the economics of fear. But the more mundane truth, he says, is that there is no mind control. Our brains arent being hijacked.

Hijacking is what happened on 9/11, Eyal scoffs. Its not Facebook give me a break. Its amazing, he adds, that people dont see that the alarm around tech is just a repeat of a very old storyline. In the 1950s, fearmongers were saying the exact same thing about comic books, literally verbatim: its reducing kids attention spans; its causing them to commit suicide; its leading to mental health issues. Distraction, he stresses, is an age-old problem that is far bigger than technology. He cites a 2014 study led by professors at the University of Virginia and published in the journal Science: when left alone in a room containing nothing but an electric shock device, 67% of men and 25% of women gave themselves painful electric shocks to pass the time. We go to great lengths to avoid sitting alone with our thoughts or dealing with internal discomfort. If we want to avoid distraction, we cant just throw our phones away or go on a digital detox; we need to deal with the psychological reasons were looking for distraction in the first place.

And this, really, is the central thesis of Indistractible: stop blaming technology for your personal failings and start blaming yourself. Fair enough, but isnt this letting todays tech companies shirk responsibility? The constant urge many of us to have to check our phones is very much by design. Can we really compare todays technology, which touches every aspect of our lives, to comic books and TV?

Look, Eyal says, the fact were all carrying smartphones means that distraction is easier than ever to find. But he stresses that This doesnt mean were powerless it means we need a new skill set. His book contains lots of tactical tips for dealing with external triggers such as smartphone notifications; but, most importantly, he thinks, it addresses the psychological internal triggers that tech companies are exploiting. The big life lesson here is to look for root causes, Eyal says. You need to aim to spend a little time with your feelings.

I promise Eyal that as soon as I leave our meeting Im going to spend time with my feelings. In the meantime, whats the quickest thing I can do to stop being distracted? Timeboxing, Eyal says. Instead of relying on to-do lists, I should complete an exercise that involves planning out every minute of my week. And by that, I mean every minute: from what time you start eating breakfast to how long you have to socialise with your significant other in the evening. You have no right to call something a distraction unless you know what it distracted you from, is Eyals mantra.

Timeboxing could even be the answer to gender equality. Eyal says he spent years fighting with his wife about domestic responsibility. He always thought he pulled his weight, until they both did a timeboxing exercise and he realised that like most women in heterosexual relationships, she was doing more household admin than I was.

There are various timeboxing apps and templates out there (including Clockify and FocusList) but I start by using Google calendar to schedule a week full of tasks. Everything, from what time I start writing to when I walk the dog, is neatly mapped out. I allocate two minutes to give myself a pat on the back: finally, I am leaving my procrastinating ways behind. But thats enough work for today; Ill get to the really hard stuff tomorrow.

The new me gets off to a fairly good start. I sit down to work on schedule at 9am sharp, and start writing. About 20 minutes in, I get a strong urge to get up and make tea. Eyal has prepared me for this: the first thing to do when distraction hits, he says, is to figure out whats causing it. There are only three reasons for a distraction, he adds. An internal trigger, an external trigger or a planning problem.

Honestly, my need for another cup of tea is probably the sign of caffeine addiction; but for the purposes of this exercise I classify it as an internal trigger. According to Eyal, the first thing to do when you have an intrusive thought is to focus on the emotion that precedes it and write it down. I dutifully write: Ugh, I cant be bothered. The next step is to spend 10 minutes surfing the urge to give in to your distraction, and to figure out why you feel like this. If you still want to give in at the end, then you should just do it. Theres no point, Eyal says, in being militantly abstinent. This is not a problem Ive ever suffered from.

Nir
Email, Eyal says, is the mother of all habit-forming products. Photograph: Christopher Lane/The Guardian

When Eyal first told me to surf the urge, I scoffed. It sounded extremely Californian and a complete waste of time. However, it is a technique psychologists use to help patients with addiction, and has some scientific backing; one study found that smokers who tried it reduced the number of cigarettes consumed. Paradoxical as it may seem, zooming in on your internal discomfort can actually make it go away. My own experiment certainly reduced my personal tea consumption for the day; more importantly, it reminded me that I dont need to give in to every impulse. I hate to sound like a deodorant advert, but it was sort of empowering.

At 10am, a calendar notification pops up. Ive scheduled 10 minutes to check my email. Eyal calls email the mother of all habit-forming products, one of several technologies he refers to in the book as slot machines. The uncertainty of whats in our inbox means were constantly checking it, but most email is a complete waste of time. According to a study Eyal cites, by management consultants Bain & Co, 25% of our time spent on email is consumed with reading things that shouldnt have been sent, and 25% is spent responding to things that dont need to be answered. Eyal advises checking your messages only at specific times and labelling incoming emails reply today or reply this week. This, he says, has cut down the time he spends on email by 90%. I am hopeful that it will do the same for me, but it takes me for ever to figure out how to label my emails and I am interrupted in the middle by a calendar notification telling me its time to eat the leftovers in the fridge. Obviously, I must stick to my schedule, so email organisation will have to wait.

Most of us have times in our day when were more likely to slack off, and so need some extra motivation. Eyal recommends using pre-commitments to make this sort of unwanted behaviour more difficult. This might mean using an app to prevent you accessing certain websites at specified times, or scheduling focused work sessions with friends or colleagues. If you work from home, there is also a tool called Focusmate (in which Eyal has invested) where you spend 50 minutes virtually co-working with a stranger, keeping an eye on each other via your webcams.

In order to avoid my usual afternoon slump, I sign up for a 3pm session and am matched with a regular Focusmate user called Isabelle. At the beginning of the session we tell each other our goals shes working on copy for her website and then we get on with it. Having a stranger watch you work sounds deeply weird, but you quickly get over that, and it does make you feel more accountable. I even found myself sitting up straighter; I didnt want Isabelle to think that I slouched.

I spend the next couple of weeks trying out every one of Eyals tips. I make myself a concentration crown so that my girlfriend knows when Im focusing and wont talk to me. (She talks to me anyway and the crown makes me feel stupid.) I hack back my iPhone by adjusting my notification settings, reducing external triggers from apps. (This is super easy and makes a big difference.) I keep on surfing my urges.

A month later, I have a follow-up call with Eyal to discuss my progress or lack of it. I regretfully inform him that the thing I have struggled with most is timeboxing. Things kept coming up that would throw my schedule off, and Id get frustrated and give up. Eyal tells me to be persistent and build buffers into my schedule. Most of all, I shouldnt make excuses: We can find reasons why timeboxing doesnt work even when it does. I feel like Im being told off by the headmaster. However, Eyal is persuasive and I think Ive reached a happy medium; not every minute of my day is planned out, but Ive got better at scheduling tasks rather than making vague to-do lists.

So whats the verdict: have I become more focused? I filed this article very late, which probably answers that question. But theres no denying that Eyals book is a refreshing antidote to the advice that we should all be buying flip phones and digital detoxing. The route to a healthier relationship with technology isnt necessarily going cold turkey; its learning moderation and good habits.

Does Eyal place responsibility too squarely on the individual? There must be some middle ground. While we cant blame tech companies for everything, we must keep holding them to account for the ways in which they are getting us hooked. Silicon Valley will not change its behaviour by itself. Learning new skills to avoid digital distraction is all very well but it shouldnt distract us from the bigger problem.

Nir Eyal is delivering a Guardian Masterclass on how to focus in an age of distraction, on 15 October, at the Guardian, Kings Place, London N1. Book tickets here.

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Source: http://www.theguardian.com/us

 

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